FAQs
GENERAL QUESTIONS
Q: Where do I direct questions or issues?
A: Reach out to us anytime Contact Us. We read every word of feedback, and a member of our Customer Experience Team will be in touch with you as soon as possible.
Q: How do I sign up for your emails?
A: Subscribe to our mailing list in footer and be the first to get updates on products and offers, as well as tips for parents. You can also follow us on Facebook and Instagram for additional information.
Q: How do I unsubscribe from emails?
A: You’ll find an unsubscribe link located at the bottom of your emails. Reach out to us here for further assistance.
ORDERS, SHIPPING AND RETURNS
Q: Where can I buy iPlay, iLearn products?
A: iPlay, iLearn products can be purchased from www.iplayilearntoys.com . We also have our products available on Amazon for purchase or to add to your Amazon baby registry or wish list.
Q: How do I place an order?
A: Navigate to the product page. Click the 'add to cart' button to add your favourite products and proceed through checkout.
Q: How do I apply a coupon?
A: On occasions where a coupon is available, each coupon code may be redeemed once per customer and must be applied at checkout. Coupons are not transferable and are not redeemable for cash. Only one coupon code can be applied at checkout but offer can be combined with other automatic discounts, such as prepay discounts on kit subscriptions. iPlay, iLearn reserves the right to discontinue a coupon at any time. If you have any questions regarding applying a discount, contact us here. A member of our Customer Experience team will be in touch with you soon.
Q:What type of payments do you accept?
A: We accept only Paypal and Credit Card.
Q: How do I check my order status?
A: After you submit your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, please contact our Customer Experience Team here. We can’t wait for you to enjoy your products from iPlay, iLearn!
Q: When will my order arrive?
A: Orders will typically arrive in 5-7 business days. The pre-sale product order delivery time is about 10-15 days.
Q: How do I cancel an order?
A: As long as the order has not shipped, you can change or cancel your order by contacting our Customer Experience Team here. We’ll do everything we can to accommodate your request.
Q: How do I return my order?
A: We want you to be totally satisfied with your iPlay, iLearn product. Returns are accepted within 30 days of purchase and must be in their original packaging. Please contact us here and include your order number and reason for return.
Q: Do you offer international shipping?
A: iplayilearntoys currently ships to the Worldwide.
Q:How much is shipping?
A: We support Free Shipping and Expedited Shipping. Expedited Shipping will charge different shipping fees according to the weight of the product. You can change or cancel your order by contacting our Customer Experience Team here.
PRODUCT QUESTIONS
Q: Are iPlay, iLearn products safe for my baby?
A: iPlay, iLearn utilizes its creative in-house design team to visualize and originate fun, colorful toy designs that children will love. We stress the importance of product safety and design in all of our toys. All of our toy products are in compliance with consumer product safety requirements and go through rigorous testing at third party CPSC approved laboratories.